Shipping and Delivery Policies
Last Updated: 11-07-2024
At ai.physio, we provide software as a service (SaaS) to physiotherapists and content creators. As our services are delivered digitally, there are no physical goods to ship. However, we believe it is important to clearly outline our policies regarding the delivery of our software services to ensure a smooth and satisfactory experience for our users.
1. Service Activation
Account Registration
New Users: Upon registering for an account on our Website or App, you will receive an email confirming your registration. You will be able to access the basic features of our platform immediately after completing the registration process.
Subscription Services: If you purchase a subscription, the premium features will be activated as soon as the payment is successfully processed. You will receive a confirmation email with details about your subscription.
2. Delivery of Digital Services
Immediate Access
Exercise Plans and Patient Data Management: Once logged in, physiotherapists and content creators can immediately start using the platform to create and manage exercise plans, store patient data, and utilize other available features.
Updates and Enhancements: Any updates or new features added to the platform will be communicated to users via email or in-app notifications. These updates will be automatically available to users without any additional action required.
3. Online Payments
Payment Processing
We use secure third-party payment gateways to process online payments. Once the payment is successfully processed, the corresponding services will be activated or renewed automatically.
Invoice and Receipt
Upon successful payment, an invoice or receipt will be sent to your registered email address. This document will include details of the transaction for your records.
4. Access Issues
Technical Support
If you experience any issues accessing the services after registration or payment, please contact our technical support team immediately. We are committed to resolving any access issues promptly to ensure uninterrupted use of our platform.
- Contact Technical Support:
- By email: contact@physioplusnetwork.com
- By visiting this page on our website: Support
- By phone number: +919894604603
5. Service Availability
Scheduled Maintenance
We may occasionally perform scheduled maintenance to improve the performance and security of our platform. Users will be notified in advance of any scheduled maintenance that may temporarily affect service availability.
Unscheduled Downtime
In the event of unscheduled downtime due to technical issues, we will work diligently to restore access to the platform as quickly as possible. We will keep users informed of the status and progress of any such interruptions through email or in-app notifications.
6. No Physical Goods
As a SaaS provider, we do not ship any physical goods. All services and features are delivered digitally through our Website and App. Users can access their accounts and use the platform from any device with internet connectivity.
7. Changes to Shipping and Delivery Policies
We reserve the right to update or modify these policies at any time. We will notify you of any changes by posting the new policies on this page. Your continued use of our services after any changes to the policies constitutes your acceptance of the new terms.
8. Contact Us
If you have any questions about our Shipping and Delivery Policies, please contact us:
- By email: contact@physioplusnetwork.com
- By visiting this page on our website: Support
- By phone number: +919894604603
- By mail: 40, Marudhupandiyar Madathu Street, Sivakasi, India, PO-626123