Privacy Policy

Privacy Policy

Last Updated: 11-07-2024

Welcome to ai.physio (the "Website"). At ai.physio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Website and use our mobile application (the "App"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or App.

1. Information We Collect

Personal Information

When you use our Website and App, we may collect personal information, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Payment information
  • Patient data (for physiotherapists)
  • Exercise plans (for content creators)

Non-Personal Information

We may also collect non-personal information, such as:

  • Browser type and version
  • Operating system
  • IP address
  • Device type
  • Usage data and browsing history

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our services
  • To process and manage your account and transactions
  • To send you notifications and updates related to your account and our services
  • To improve our Website and App functionality
  • To monitor and analyze usage and trends
  • To comply with legal obligations

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and email delivery.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Online Payments

We use third-party payment gateways to process online payments. All payment transactions are encrypted and secure. We do not store your payment information on our servers. Please refer to the payment gateway's privacy policy for more information on how they handle your data.

6. Platform Fees

We charge a nominal platform fee, which will be deducted from the payment transactions processed through our payment gateway. The remaining amount will be sent to the therapists.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Website and App and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided contact information.

10. Third-Party Links

Our Website and App may contain links to third-party websites. This Privacy Policy does not apply to such third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: contact@physioplusnetwork.com
  • By visiting this page on our website: [Insert Contact Page URL]
  • By phone number: +919894604603
  • By mail: 40, Marudhupandiyar Madathu Street, Sivakasi, India, PO- 626123

We are committed to safeguarding your personal information and ensuring that your experience with ai.physio is secure and efficient. Thank you for trusting us with your data.